INFORMATION technology (IT) investment by the insurance industry will see strong double-digit growth and exceed RM133mil this year as companies turn increasingly to technology to upgrade their customer servicing capabilities, said Intel Technology Asia regional sales manager Lai Yit Loong.
Describing the estimates provided by International Data Corp (IDC) Malaysia of a 12.5% growth to US$35mil (RM133mil) from US$31.2mil (RM118.6mil) last year as “a little conservative,” Lai said an increasingly technology-driven Malaysian insurance industry would likely spend much more to serve their customers better.
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