Eraman aims for 5%-10% sales growthERAMAN Malaysia, a subsidiary of Malaysia Airports Holdings Bhd and the country's largest airport retailer, expects 5%-10% growth in sales this year.
Its chief executive officer Syed Ahmad Syed Salim said that barring any major disruption to air travel, the company was looking at a 5%-10% growth in retail sales. However, he did not disclose any sales figures.
Eraman, which operates over 40 retail outlets in four Malaysian international airports including the KL International Airport, launched its “Customer Service Philosophy Handbook,” new uniform and website under its customer service programme in Sepang yesterday.
The programme is aimed at inculcating customer-oriented culture among its staff.
On other efforts to enhance its customer service, Syed Ahmad said Eraman had intensified efforts to provide training to its personnel, including English courses as well as other courses to expose them to new customer service techniques in the retail industry.
He said enhanced customer service would continue to see the company grow in its sales.
On the new website, www.eraman-malaysia.com, he said it would provide customers information on the location of its retail outlets and the range of merchandise. He added that it would include e-commerce facilities for direct interaction with air travellers.
At the KLIA, Eraman manages a total of 21 food and beverage outlets, located at the Main Terminal building, Contact Pier and Satellite buildings. – Bernama
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