Pos Malaysia Bhd has forecast between 4% and 5% growth in revenue this year, according to its chief executive officer S.M. Haja Alawdin Sulaiman.
The company recorded a group turnover of about RM600mil last year, he said, adding that its profits for the financial year ended Dec 31, 2002 were being audited. The 2001 group pre-tax profit was RM57mil.
Haja said Poslaju, Pos Malaysia’s courier service, contributed between RM90mil and RM100mil turnover a year.
“Our Poslaju has a larger domestic network than the other courier service firms. Our rates are comparable with the others,” he said after the presentation of the ISO 9001:2002 certification for quality management system in Kuching Hilton yesterday.
Haja received the ISO certificate from Sirim QAS Sdn Bhd senior general manager Azim Ng Abdullah, and then handed it over to Pos Malaysia district 1 manager Bridget Then.
According to Haja, the volume of mail in the country is growing by 3% a year despite an increasing usage of e-mail and the Net by Malaysians.
“We have new sources of mail. The number of bills for handphone (network access) and credit cards, and bank statements (sent by mail) is increasing,” he said.
Haja said Pos Malaysia acted as agent for more than 100 agencies and private firms, and services included payment collection for telephone bills and renewal of road tax and driving licences.
He said the company was committed to providing quality services to clients by obtaining quality management accreditation.
It has set next year for the general post offices (GPO) in all states to obtain ISO certification. So far, seven GPOs have been accredited.
“By 2006, we hope to become the best postal service operator in Asean,” Haja said.
As Malaysia’s sole postal service provider, Pos Malaysia had to prepare for competition with the implementation of the Asean Free Trade Area, he said.