PBB targets ISO certification for loan customer service


  • Business
  • Wednesday, 12 Feb 2003

BY SABRY TAHIR

Public Bank Bhd (PBB) is targeting to have all its branches nationwide ISO certified for customer service in loan delivery by the end of this year, its chairman Tan Sri Teh Hong Piow said. 

“This is in line with our quest to continue to be the best and the preferred one-stop financial services provider in the country,” he said at the presentation of ISO 9001:2000 Quality Management System (QMS) certification to the bank by Sirim QAS Sdn Bhd in Kuala Lumpur yesterday. 

The bank had already obtained bank-wide ISO certification for front-end customer service in all its branches in 2001, he noted 

Tan Sri Teh Hong Piow (left) receiving the award from Science, Technology and Environment Minister Datuk Seri Law Hieng Ding.

Teh said Public Bank would actively adopt QMS at all its 384 branches to obtain bank-wide ISO certification for its loan service delivery by the end of the year.  

With the implementation of QMS in all its branches nationwide, Public Bank would be compliant with the requirements of ISO certification not only in delivery of deposit products and services but also in the delivery of all types of loans and advances. 

Teh said the move to fully certify the bank's services was also in line with Bank Negara's intention to introduce star ratings in banking to indicate their customer-friendly levels and encourage more competitive pricing of financial products.  

Article type: metered
User Type: anonymous web
User Status:
Campaign ID: 1
Cxense type: free
User access status: 3
Subscribe now to our Premium Plan for an ad-free and unlimited reading experience!
   

Next In Business News

Uchi Tech disposes of Penang Island tract for RM19mil
K-One Tech unit gets nod from Health Ministry for silicone adhesive tapes
Tourism industry generates RM197.9bil GVATI in 2021, contributes 12.8% to GDP
DHL Express transitioning towards EV fleet in Malaysia
Oil prices fall more than 1% as dollar scales new peak
China real estate shares, bonds slump on report of CIFI default
Etiqa, MIPFM sign MoU for exclusive professional indemnity insurance for property managers
Ageson unit enters MoU to sell 9.3-acre Gombak land ahead of proposed development
Scientex Packaging expansion plans remain on track
Betamek in talks with partners to develop innovative product solutions for auto market

Others Also Read