PBB targets ISO certification for loan customer service


  • Business
  • Wednesday, 12 Feb 2003

BY SABRY TAHIR

Public Bank Bhd (PBB) is targeting to have all its branches nationwide ISO certified for customer service in loan delivery by the end of this year, its chairman Tan Sri Teh Hong Piow said. 

“This is in line with our quest to continue to be the best and the preferred one-stop financial services provider in the country,” he said at the presentation of ISO 9001:2000 Quality Management System (QMS) certification to the bank by Sirim QAS Sdn Bhd in Kuala Lumpur yesterday. 

The bank had already obtained bank-wide ISO certification for front-end customer service in all its branches in 2001, he noted 

Tan Sri Teh Hong Piow (left) receiving the award from Science, Technology and Environment Minister Datuk Seri Law Hieng Ding.

Teh said Public Bank would actively adopt QMS at all its 384 branches to obtain bank-wide ISO certification for its loan service delivery by the end of the year.  

With the implementation of QMS in all its branches nationwide, Public Bank would be compliant with the requirements of ISO certification not only in delivery of deposit products and services but also in the delivery of all types of loans and advances. 

Teh said the move to fully certify the bank's services was also in line with Bank Negara's intention to introduce star ratings in banking to indicate their customer-friendly levels and encourage more competitive pricing of financial products.  

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