MANAGING investment in information technology (IT) projects can directly affect a company’s profitability and its ability to compete. A successful implementation can open new channels to market, improve customer service and cut costs across the board. Conversely, uninspired planning combined with poor execution can encourage, over time, senior management to see the IT department as a bottomless pit of wasted money.
Adding to this standard challenge is a broad and wide-ranging economic slump, affecting all kinds of businesses.
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