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Authors


Lauren Zumbach

Recent and archived articles by Lauren Zumbach

7 Jan 2019 | 10:00 AM

Retail is dead? Don’t tell hot online brands rushing to open stores in desirable urban US neighbourhoods

Four days before Christmas, athletic apparel retailer Outdoor Voices opened a store in Chicago's Ranch Triangle neighbourhood. It should feel at home among neighbours like Bonobos, Warby Parker and Marine Layer.

11 Oct 2018 | 10:30 AM

Amazon is opening two more cashierless stores in Chicago. 3,000 by 2020? We’ll see

Amazon is opening two more of its cashierless convenience stores in Chicago – including one on Oct 8.

19 Sep 2018 | 10:30 AM

‘Just walk out shopping’: Amazon Go opens first Chicago location of its cashierless convenience store

Amazon's cashierless stores are designed to spare time-crunched shoppers from waiting in the checkout line.

20 Jul 2018 | 9:30 AM

Big data playing bigger role as airlines personalise service

You're settling into your window seat, bound for a summer vacation, when the flight attendant wishes you a happy birthday or commiserates about the lousy weather that delayed the last leg of your trip.

Airline travellers at the United Airlines terminal at O'Hare International Airport. Airlines are mining data to improve flights. United has reduced preventable damage to aircraft and injuries to workers by mapping where damage and injuries occur and identifying problems spots. — Chicago Tribune/TNS
12 Jun 2018 | 9:30 AM

As pickup and delivery options proliferate, US retailers hope to add convenience, avoid confusion

The questions shoppers faced at the checkout counter used to be as simple as “cash or credit?” and “paper or plastic?”

An employee of Alabama-based company Shipt helping roll out the shopping and delivery service at the Target store in the 1100 block of West Jackson Boulevard in Chicago. — Chicago Tribune/TNS
3 Apr 2018 | 11:30 AM

Robots work alongside humans in Illinois Amazon warehouse for the first time

While President Donald Trump was tweeting his “concerns” about Amazon.com on March 30, accusing the company of “putting many thousands of retailers out of business,” the Seattle-based e-commerce giant was preparing to give public officials and the press a sneak peek at its first warehouse in Illinois where robots work alongside humans to fill customers' orders.

18 Jan 2018 | 9:00 PM

Chicago sets sights on Apple and its new campus: ‘We’re going to go compete’

Chicago has another technology behemoth to woo: Apple.

Apple is looking for a city to locate its new campus.— Dreamstime/TNS
10 Dec 2017 | 2:00 PM

Click to unwrap: More US retailers are letting customers send digital gifts this holiday season

It's Christmas Eve, you still have gifts to buy, and as the hours tick by, your options grow thin.

Stasch demonstrating the eGift card at the Athleta store in the Oak Brook shopping mall. Several retailers are giving customers a new option for gift-buying that's more personal than a gift card, an eGift card. — Chicago Tribune/TNS
19 Dec 2016 | 10:30 AM

US retailers look to smartphones to cut the checkout line

Self-checkout is supposed to be a time-saver. But that's before you're admonished about an "unexpected item in bagging area."

13 Dec 2013 | 7:00 AM

Even boys are into weaving Rainbow Loom bracelets

Toni Notarangeli thought she’d misheard when her eight-year-old son Angelo begged her for a toy he just had to have: a plastic loom that helps kids weave colourful rubber band bracelets.

Gender-neutral craft: Garrett Fill, 10 (left), and Conor Flanagan, 11, during a Rainbow Loom class at Learning Express Toys. – MCT

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