FILE PHOTO: The Brunei Kuala Lurah immigration checkpoint in 2011. - Adeline Ngui/THE STAR
BANDAR SERI BEGAWAN: Artificial intelligence (AI) holds great promise in transforming immigration services whether in streamlining visa applications, detecting irregularities, strengthening border surveillance, or enabling data-driven decisions, Minister of Home Affairs Datuk Seri Setia Ahmaddin Abdul Rahman said.
However, pursuing such advancements, the human-centric aspect of immigration empathy, fairness and protection of rights must never be overlooked, he said.
