A front-desk employee serving a guest at a hotel in Shinjuku ward, Tokyo. - PHOTO: THE JAPAN NEWS/ASIA NEWS NETWORK
TOKYO (Japan News/ANN): The Tokyo Metropolitan Assembly’s enactment of Japan’s first ordinance banning so-called customer harassment – in which a customer harasses a worker – has been welcomed by workers plagued by customers’ unreasonable demands, but the challenge now is to ensure the ordinance has the intended effect, as drawing a line between legitimate complaints and harassment is difficult.
“Employees are human beings, just like customers. I hope this (ordinance) will lead to greater understanding among the public that customer harassment is unacceptable,” said Hirohisa Suzuki, 64, president of the company that operates Hotel Listel Shinjuku in Shinjuku ward, Tokyo.
