Vietjet awarded Asia's leading airline for customer experience 2023


COO Michael Hickey (centre) represents Vietjet to receive the award “Asia's Leading Airline for Customer Experience 2023”. — Courtesy of Vietjet

HCM (Vietnam News/Asia News Network): Vietjet has been named “Asia's Leading Airline for Customer Experience 2023” at the 30th Annual World Travel Awards in HCM City.

The World Travel Awards (WTA) was established in 1993 and hailed globally to acknowledge, reward, and celebrate excellence across all key sectors of the travel, tourism, and hospitality industries.

Graham Cooke, Founder of World Travel Awards, said: “With its focus on convenience, attractive marketing campaigns to benefit its customers, powered by innovation and creativity, Vietjet has gained a reputation for enhancing the overall passenger travel experience.

Vietjet has recently been favoured as it provides all domestic and international passengers with the complimentary SkyCare travel insurance package, offering comprehensive coverage benefits worth up to VNĐ100 million (nearly US$4,200).

The carrier has also introduced a premium Business class service on wide-body aircraft, featuring comfy flat-bed seats, along with exceptional culinary experiences throughout the flight. The recently launched SkyJoy loyalty program has also gained popularity with nearly nine million members.

In addition to affordable ticket fare fever, Vietjet has introduced a range of diverse products and services such as "Fly Now - Pay Later" programme, travel credit cards, and various attractive promotional incentives to popular destinations in Vietnam, Australia, India, Indonesia, Kazakhstan, Japan, South Korea, Taiwan, Hong Kong and Thailand.

Vietjet Chief Operating Officer Michael Hickey said: "Winning this recognition is another milestone to Vietjet as the airline expands its international operation footprint. Our sincere gratitude goes to the beloved customers for their trust, companionship, and support throughout the journey to this winning.

"As an innovative carrier, Vietjet is committed to making continuous efforts, offering more enjoyable travel experience to customers by catering to different demands with exceptional utilities.”

Vietjet’s recognition at WTA comes after the airline has been honoured with prestigious international awards from renowned organisations such as Skytrax, World Business Outlook, and AirlineRatings.

Follow us on our official WhatsApp channel for breaking news alerts and key updates!
Vietnam , Vietjet , award

Next In Aseanplus News

Asean News Headlines at 10pm on Thursday (Feb 6, 2025)
Jail for insurance agency director in Singapore who pocketed clients’ money again after getting caught once
Pokemon card collectors in Singapore have lost S$163,000 to scammers since January
Prabowo hints at first reshuffle for underperforming ministers
‘Now I can finally let it go’: Employee, relatives of Singapore's Kovan double murder victims find some closure
Thailand leads Asean in dairy exports, hits US$582mil with 11.5% growth
Malaysia-India diplomacy could ease Asean tariff hurdle
Indonesia orders developer MNC Land to halt project linked to Trump
Jailed at US border, hands and feet chained: Punjab man, deported by US, recounts nightmare
Passengers removed from SIA flight after ‘verbally and physically’ abusing cabin crew

Others Also Read