Staff at Hong Kong’s flag carrier Cathay Pacific keep hitting the headlines for all the wrong reasons. Over the past few days, the airline has been embroiled in a widening scandal as its crew were caught openly humiliating mainland Chinese passengers. Recently, its pilots were accused of deliberately slowing down while taxiing their planes. In the first of a two-part series, Cannix Yau, Jess Ma and Oscar Liu report on Cathay’s crisis.
Hong Kong’s beleaguered airline Cathay Pacific has to engage in serious soul-searching on the real cause of a snowballing insult debacle or risk ruining the city’s tourism reputation, insiders and critics warned on Wednesday.
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