IT is very difficult to accept that a simple procedure which took less than two minutes can cost so much.
It happened a few days ago in a hospital in Petaling Jaya. I was there to have a half-inch fish bone stuck in my throat removed.
The ENT doctor only used a pair of long-nosed pliers, a dental mirror and a head band torchlight. Total time spent with the doctor was less than five minutes. So I was shocked to receive a bill of RM980.65 (including medication, GST, etc). High sounding terms were used to describe the charges.
On querying the doctor on the high charges, I was given a discount of RM92.20. I paid the full amount of RM888.45 under protest.
The main items charged were as follows:
1) Consultation - RM249.10
2) Therapeutic Endoscopic Operation of Pharynx - RM522.58 (reduced from RM614.80)
3) Out Patient Department - RM65 (on the use of the above simple equipment)
4) Pharmacy - RM46.46
5) Medical Record - RM5.30
I lodged a complaint with the hospital’s business office manager but it was thrown out.
I hope ethical professional medical guys will be able to share their views on whether such exorbitant charges warrant the work done by the ENT.
I feel I have been fleeced by the doctor/hospital. Are the charges appropriate or reasonable?
KUAN YEW NAM
We're sorry, this article is unavailable at the moment. If you wish to read this article, kindly contact our Customer Service team at 1-300-88-7827. Thank you for your patience - we're bringing you a new and improved experience soon!
What do you think of this article?