Shared responsibility: (From left) Komatsu, Nur Qamarina, Basaruddin, Mogan and Suenami launching Aeon's first 'Meet Customers Day'.
SHOP according to your needs and not feelings, Domestic Trade, Co-operatives and Consumerism Ministry (MDTCC) senior assistant director Mohan Arumugam advises.
Mohan was recently invited to give a talk on smart spending at Aeon AU2 Setiwangsa Shopping Centre, in conjunction with Aeon’s first “Meet Customers Day” in its 30 years of existence.
He said buying or stockpiling during sales may not necessarily be a smart move in Malaysia as there were 210 days of nationwide sales, in a year.
“A smart consumer will choose a suitable period to shop according to the present needs.
“Consumers must remember that they always have a choice.
“Sometimes consumers blindly shop at a hypermarket, after receiving a flyer on discounted prices of goods, without scrutinising the prices or thinking about the actual savings.
“Other aspects such as travelling distance and time should also be considered.
“Besides that, promotions for bulk purchases may seem attractive but customers need to think if it is necessary to spend more money for the extra items. The best way is to create a shopping list and stick to it,” he said.
Mohan also advised the public to practise their rights as a consumer.
“When a consumer is unhappy, always contact the respective customer service department for help to solve the issue.
“If they are still unsatisfied, a consumer can either file a complaint to MDTCC or Tribunal for Consumer Claims Malaysia (TTPM).
The hotlines for both agencies are 1800-886-800 (MDTCC) and 1-800-88-9811 (TTPM).
Also present was MDTCC deputy secretary general Datuk Basaruddin Sadali.
Basaruddin said it was important for the customer to give feedback to ensure good business practices.
“Businesses should have a right balance of making profit, as well as, giving choices to the consumers,” he said.
He also advised the public not to panic if there were any rumours, on shortage of supplies during the upcoming festive period.
“When people panic and start stockpiling essential goods, there will be an unnecessary shortage. Only buy what is needed,” he said.
Aeon Co (M) Bhd managing director Nur Qamarina Chew Abdullah said Aeon valued the opinion of their loyal customers to help them improve.
“This is vital as we are constantly striving to improve the quality of our service and merchandise, as well as, our facilities and services.
“I hope our shoppers will share their thoughts on how to better enrich their shopping experince and lifestyle,” she added.
Also present were GMS Operation senior general manager Yukiyo Komatsu and Shopping Center Business senior general manager Kenichi Suenami.
With this launch, all Aeon stores will conduct its “Meet Customers Day” in stages. It will be an annual affair at all its venues nationwide.
