FILED - Carsharing services such as Drivenow and Car2go have hit many European capitals, including Copenhagen, London and Lisbon, where branded cars wait for their next driver on near every street. Photo: Rolf Vennenbernd/dpa
General Motors Co usually isn’t the place for direct feedback from drivers. Want to purchase a Chevy Malibu or get your Cadillac Escalade fixed? Deal with the local dealer, not the automaker.
That’s what makes Maven, GM’s car-sharing app, a warning about learning to please customers.
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