From left: Celcom Axiata Berhad Customer Experience Governance director Chew Su Fong, chief executive officer Michael Kuehner and chief Customer Service and Experience Officer Rene Werner believe that Celcoms smEX will help establish a better relationship with their customers. — Celcom Axiata Berhad
Celcom Axiata Berhad’s newly formed Social Media Experience (smEX) hub is set to give quick and engaging responses to its customers via social media.
Located in Menara Celcom in Kuala Lumpur, the 40-member team works around the clock to develop Celcom’s presence on various social media platforms namely Facebook, Instagram and Twitter.
