A sign marks a Fidelity Investments office in Boston, Massachusetts, U.S. September 21, 2016. REUTERS/Brian Snyder/File Photo
NEW YORK: Fidelity Investments is testing virtual reality technology to train customer service representatives in its call centres across the United States.
The company's innovation unit Fidelity Labs said in a blog post on Friday that it had developed and tested a virtual reality prototype to train employees on how to handle incoming customer calls.
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