Vik Singh’s company has powerful artificial intelligence software that helps firms hunt down the best sales leads. Getting somebody to use it – well, that’s a story that says a lot about the US expansion.
US businesses have every incentive to adopt labour-saving technologies, replacing factory workers with robots and desk jobs with smart software. In some areas, such as finance, machine decision-making is advancing quickly. In others, there are obstacles. Overall, while the penetration of automation in the economy is happening, it is taking place at a slower pace than futurists expected.