Signage is displayed outside Allstate Corp. campus in Northbrook, Illinois, U.S., on Sunday, Jan. 29, 2017. Allstate Corp. is scheduled to release earning figures on February 1. Photographer: Christopher Dilts/Bloomberg
Frustrated with automated answering machines before you finally get to speak with a customer service representative? When it comes to insurance, you’ll probably end up dealing with a robot rather than a human within three years, according to a survey by Accenture Plc.
About two-thirds of insurers already use artificial intelligence-based “virtual assistants,” the consulting firm said in the report, which was published on April 19. Of the executives who took part in the survey, 85% said they plan to invest “significantly” in AI in the next three years.
Limited time offer:
Just RM5 per month.
