Five trips to pick up invalid mum’s BR1M

AS my aged mother is an invalid, I, as the nominated next of kin, collect the BR1M payment on her behalf at Bank Simpanan Nasional (BSN). The payment process at BSN is quite simple. I just show my identity card, birth certificate and mother’s identity card. Details of the next of kin are available online, making it easy for the bank’s personnel to confirm the identity.

However, the process is different this year, resulting in me having to make five trips to the bank.