Both e-hailing and taxi services can co-exist

Cunning creation: The tool allowed Uber to show images of "ghost" Uber cars on the app or show that no cars were available in order to deceive authorities.

INNOVATION is a tricky business. It is a disruption to the norm. On the one hand, it offers opportunity and development. On the other, it may cause some to be left behind.

One innovation that has impacted and disrupted Malaysia’s urban public transport system, especially the taxi industry, is the e-hailing system. While the public has shown clear demand for e-hailing solutions, the taxi industry has expressed concerns about the entry of e-hailing players.