Delivering the grimmest news of all: 'Your loved one is dead'

FILE PHOTO: A woman pauses at a makeshift memorial in the middle of Las Vegas Boulevard following the mass shooting in Las Vegas, Nevada, U.S., October 6, 2017. REUTERS/Chris Wattie/File Photo

NEW YORK (Reuters) - Seventeen years after Detective Kevin Green first delivered the grim news that a loved one had been killed, the day is still vivid in his mind.

"I remember distinctly it was a Saturday, and it was around 3:50 in the afternoon," said Green, then an East Orange, New Jersey, police detective who was about to tell a school crossing guard that her son had been shot and killed.