Bus travellers can SMS complaints to authorities
BY RASLAN BAHAROMTAIPING: Travellers unhappy with the services of express bus operators can now lodge complaints with the Commercial Vehicle Licensing Board (CVLB) via short messaging service (SMS).
“Just SMS your complaints to 39900 and we will investigate them,” said CVLB chairman Datuk Raja Ahmad Zainuddin, adding that the public could also call the hotline at 1-800-88-9600 to voice their grievances.
Raja Ahmad, who is also MP for Selama, said the new avenues for complaints were aimed at curbing unhealthy practices among express bus operators, especially during the balik kampung exodus.
“Some passengers may not be able to board their buses simply because there are no buses picking them up although they hadbought tickets for the journey,” he said.
Raja Ahmad also called on express bus operators to prominently display the CVLB hotline number.
“The rear of the bus looks like the best location to display the number.”
To keep up with the balik kampung exodus, Raja Ahmad said schoolbuses would also be allowed to ferry passengers to outstation locations.
“They are allowed to do so a week before Hari Raya and a week after by using a special permit. The application forms can be obtained from express bus operators,” he added.
Raja Ahmad said tour buses would be barred from ferrying passengers as such vehicles were meant for tourists.
News Poll
- Court ruling takes bite out of local council summonses
- Chin Peng apologises for death of innocents
- Girl and stepmum held over bid to kill first wife
- Biggest karaoke session a blast
- New evidence on MCA snoop squad case arrives at doorstep
- Teoh's second autopsy completed 3.15pm
- Victim’s dad nabs kidnapper
- Teoh’s body exhumed for second autopsy today
- Foreigner falls to her death from condominium
- Malaysians must get regular dental checks
- Court ruling takes bite out of local council summonses
- Chin Peng apologises for death of innocents
- Malaysians must get regular dental checks
- No licence to try offenders
- Big impact in ‘small’ man’s win
- New evidence on MCA snoop squad case arrives at doorstep
- Stop blanket approval for outsourcing, says union
- Weapons drawn for new battle
- Johor set to be a medical hub
- Joy for 2,500 housebuyers as SPNB takes over project
RSS
