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Jewellery retailers: We follow specs set by insurers

PETALING JAYA: Not all goldsmith shops opt for thicker glass for their display counters as seen in the recent viral CCTV footage of an attempted robbery in Shah Alam, according to jewellery retailers who say they usually adhere to requirements set by insurance companies.

“Most goldsmith shops in Malaysia are insured and will comply with what the insu­rance companies require in regard to the specification and thickness of the casing,” said Federation of Goldsmiths and Jewellers’ Associa­tions of Malaysia president Ermin Siow.

He said insured shops are required to have preventive measures in place, including the installation of shatter-proof glass, CCTVs and armed security guards.

Last month, Kedai Emas Sri Alam in Shah Alam posted a 42-second CCTV recording on its Facebook page that showed two robbers swinging their hammers at the shop’s display counters but they had difficulty smashing the thick glass. The duo were forced to flee empty-handed.

Tomei Consolidated Bhd mana­ging director Datuk Ng Yih Pyng also said the glass used by the group – which operates 60 outlets in Malay­sia – complies strictly with conditions set by the insurance companies.

When contacted, an insurance specialist dealing with goldsmiths, Wendy Chong, said the glass specifications may differ on several factors, including location of the outlet, the amount of jewellery and the sum insured.

A manager from a local major jewellery retail chain said some owners might not be keen on thicker glass as this might affect the visual display.