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Wednesday, 7 May 2014

Maybank apologises over nationwide glitch in operations

KUALA LUMPUR: Maybank has apologised over a nationwide glitch that has crippled counter operations since Friday.

In a statement here yesterday, Maybank said delays that involved the processing of transactions were due to a technical problem affecting branch teller systems.

Maybank group chief technology officer Geoff Stecyk assured, however, that other services, such as online banking via Maybank2u, auto-teller machines (ATMs), cheque and cash deposit machines were not affected and continued to operate as usual.

“We have been working hard to restore the service levels to normal and we have activated our back-up teller systems at every branch to enable transactions.

“However, this may result in longer queues but customers are still able to transact,” he said. “We thank our customers for their patience while we resolve this issue.”

Many Maybank customers took to Facebook to voice their grouses, such as having to stand in line for hours to cash their cheques.

The banking group has advised customers who require assistance to contact their branch managers or call the Maybank group customer care line at 1-300-88-6688.

Tags / Keywords: Nation , maybank , teller machines , counter branches , atm , cacheque and cash deposit , transactions , glitch


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