Mohd Faidrol (right) proudly showing his award to Maimunah (orange tudung) and other colleagues at the MPSP excellent service award 2016 ceremony in Kepala Batas, Penang.
INSTEAD of just processing applications for a licence, Seberang Prai Municipal Council Licensing Department director Mohd Faidrol Mohd Radzi also tries to understand the problems faced by the traders, including illegal operators.
At times, he has to meet unruly traders who tend to be aggressive but the 34-year-old is taking it all in his stride.
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