PETALING JAYA: The management of a popular mall here has claimed that an escalator mishap that resulted in a bad gash on a woman's calf was a result of misuse.
"During investigation, findings have shown that there had been misuses to the escalator prior to the occurrence, including baby strollers and other lack of escalator etiquettes that are contributing factors to aggravating the escalator prior to the incident," it said in an official statement Monday.
