Malaysia

Published: Friday June 27, 2014 MYT 6:00:00 AM
Updated: Wednesday June 18, 2014 MYT 7:15:06 PM

What hotel guests want

Complimentary breakfast and free wifi are ranked the top hotel amenities among respondents in a Hotels.com survey. - Photo from AFP

Complimentary breakfast and free wifi are ranked the top hotel amenities among respondents in a Hotels.com survey. - Photo from AFP

Free WiFi and complimentary breakfast have emerged as the most important hotel amenities among guests in a new survey.

WHEN 1,000 travellers from around the world were asked in a Hotels.com poll to rank 33 different amenities in order of importance, the ability to stay connected was deemed the most important in-room amenity, while free breakfast was the most sought-after overall hotel service.

After free connectivity, guests also ranked a bathroom with a shower and room size as priorities when it comes to in-room amenities.

Meanwhile, as free WiFi has become increasingly standardised in response to consumer demand, hotels are trying to woo guests with other premium services, says Hotels.com, including high-end coffee machines and concierge iPad services.

This year’s results differ little from last year’s Hotels.com survey, in which free WFfi emerged as the most important priority for 34% of the 8,600 respondents – the largest consensus.

That figure spiked to 56% among business travellers.

Meanwhile, a recently released report from TripAdvisor found that parents are likely to give preference to hotels that offer free breakfasts when planning their family vacations.

Here are the top overall hotel amenities

• Complimentary breakfast

• Restaurant

• Internet/Free WiFi

• Free parking

• 24-hour front desk

•Smoke-free hotel

• Swimming pool

• Bar

• Air conditioning

• Coffee, tea in lobby

Top in-room hotel amenities

•Free WiFi

• Bathroom with shower

• Room size

•T V system

• Air conditioning

• Coffee, tea

• Non-smoking rooms

• Premium bedding

• Daily housekeeping

• Mattress type

– AFP Relaxnews

Tags / Keywords: Travel, Lifestyle, travel, hotel, wifi, amenities, holiday

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