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Monday December 16, 2013 MYT 6:00:00 AM
Tuesday December 10, 2013 MYT 2:25:02 PM
by s.s. yoga
Missing room items: What travellers report versus what hoteliers report
Curious about what things a hotel guest might take away from the room after checking out? Well a recent survey throws light on the subject.
HAVE you ever been to a hotel and upon checking out your room come across a list that states the items that are in the room (and we’re not talking about the minibar here)? That list includes items like towels, pillows, hangers and wait for this mattress, the TV set and yes even the minibar (not the contents of it)!
Next to the items are their cost and a reminder that if guests were welcome to take them away after informing the hotel and paying for it!
But why you may ask? Well believe or not there are guests who actually try to pilfer these items.
Well TripAdvisor has come up with a survey that looks at the habits of guests and what they like to bring back as a “souvenir”.
Two-thirds (65%) of global travellers and 69% of Malaysians admit to taking something from a hotel following their stay, with toiletries being the most popular pilfered items. Three in five (59%) global hoteliers report that their guests often take a variety of items when they leave.
The TripBarometer Truth in Travel survey reveals several discrepancies between what travellers say they take, compared to what hoteliers report missing from hotel rooms once guests depart.
“Shampoo is one thing, but please stop taking the towels!”
Guests are more likely to admit taking items that are customarily thought of as complimentary such as toiletries or stationery. However it seems some travellers feel that the towels, light bulbs and batteries they find in their rooms are free for the taking as well!
Despite only 7% of global travellers saying they have taken towels from hotel rooms, an alarming one in four hoteliers report towels going missing following a guest’s stay.
Some travellers have peculiar ideas about what makes a good travel memento – One in 10 hoteliers report clothes hangers going missing and 7% have found the batteries removed from TV remote controls after guests check out.
“If it’s free, it’s for me”
When it comes to the key motivators for choosing an accommodation, travellers around the world love a freebie. Over the past year, traveller interest in complimentary amenities has gone up, reinforcing the idea that one of the best ways for hoteliers to entice guests is to offer free services as part of the daily rate.
“Culture vulture” or “creature comforts”?
The TripBarometer also revealed a few more minor discrepancies between what travellers say, and their actions while on holiday. According to the survey, global travellers would like to experience things that are unique to a destination or culture, with 38% saying they want to explore another culture, 20% wanting to explore new food and 30% looking to experience something specific to the destination. However, when it comes to choosing a place to stay, travellers want their accommodation to offer amenities that make them feel at home, such as ‘TV or film choices in their own language’ (31%) and ‘food from their own country’ (27%).
Malaysians are especially keen on food from their own country with 37% stating they would expect their hotel to offer this as an option. They are just as enthusiastic about the local culture as the average global traveller with 37% stating this as their primary reason for visiting a new destination, followed by the desire to try new food (22%).
Within the Asia Pacific region, Indians and Indonesians are especially keen on food from their own country with 53% and 38% stating they would expect their hotel to offer this as an option, respectively.
And hotels are answering the call! As a result of increasing numbers of guests from various destinations around the world, hoteliers have already, or are planning to, put in place a number of measures to address the needs of international visitors. 54% of global hotel respondents provide, or plan to provide TV or film selections in foreign languages and 51% include, or plan to include international food choices on their menus.
The survey was conducted online in June and July 2013. Survey respondents were 10,469 accommodation business owners and 19,692 adults over 18, who have booked travel online and taken at least one trip in the past year. Respondents were from Argentina, Australia, Brazil, Canada, Caribbean, China, Egypt, France, Germany, Greece, India, Indonesia, Italy, Japan, Malaysia, Mexico, New Zealand, Russia, South Africa, South Korea, Spain, Thailand, Turkey, United Arab Emirates, Britain and the United States.
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Travel, TripAdvisor, TripBarometer Truth in Travel, hotel, room, pilfer, take, items, Malaysia, survey, online, steal
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