Apple slips but still retains smartphone satisfaction crown


  • TECH
  • Thursday, 23 May 2013

SLIM LEAD: The iPhone continues to lead other smartphones in terms of consumer satisfaction, but the gap between Apple, Motorola and Samsung is narrowing. - Reuters

The iPhone still scores the highest consumer satisfaction marks but Motorola, Samsung and Nokia are slowly closing the gap.

The latest American Consumer Satisfaction Index (ACSI) report reveals that overall levels of satisfaction towards smartphones has improved by 2.7% over the past 12 months, and that in the US the devices have overtaken feature phones in terms of popularity.

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