SPAD should be the fierce enforcer

I WAS deeply shocked to read the lukewarm response of the Land Public Transport Commission (SPAD) to the revelation that Malaysia is on the top of the global list for having the worst taxi drivers, “Taxi services are being improved” (The Star, July 4).

All SPAD’s chairman could say was that the report “only confirmed what SPAD and other Malaysians knew all along” but “it is already working to improve taxi services in the country.”