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Monday October 21, 2013 MYT 12:00:00 AM
Monday October 21, 2013 MYT 8:44:31 AM
IN English it is “Thank you”, in French “merci”, in mandarin it’s “xie xie” while Arabs say “syukran jazilan”. In Malaysia, it’s “terima kasih.”
Why is it so difficult for Malaysians to say these two words to express gratitude for acts done?
It is that simple but yet surprisingly it is not said as often as it should as if “gold will come out from one’s mouth”.
I still cannot understand our reluctance to say these two words. Have we reached the point where we are now taking things for granted?
And yes, the meaning brings cheer to the receiver and reflects our appreciation.
When I want to prompt the supermarket cashier to say these two golden words by saying it first, they often appear shocked and are taken aback. And then its back to attending the next customer.
It’s as if they have been trained that no pleasantries with the customers are allowed.
Please forget about them greeting you or saying something like “How are you today?” when it is time to serve you at the checkout counter. It is too alien for them to say this.
Let me relate countless instances where the other person (close friend, relative or office colleague) requests for some important information and you try your best to get it.
He sends you reminder after reminder pleading for you to hurry up. And when you finally retrieve the information and send it to him, there is total silence. Is he ungrateful? Not really.
I spoke to a few and most of them said they never realised that they had to say “thank you”.
This culture of saying “thank you” is not in them. For them, once they have received what they want, the matter is closed.
I told them that an immediate response to the giver would meet two noble objectives – that they acknowledge receipt of the information and serves as a golden opportunity to thank the other person for the effort.
On the road, I would be most willing to give way to motorists if I know that they will appreciate my gesture by raising their hand as a sign of saying “thank you”.
But more often than not, these motorists think they have a right to way and don’t even look your way after you have allowed them to cut in.
On the other hand, if I need the other motorists to allow me to give way by raising my hand (as if I was asking their permission), I always seem to succeed. But why are we so reluctant to ask permission?
Requiring the other person to thank us is one side of the story.
How often have we thanked the garbage collector, maid, toilet cleaner, bus drivers, toll gate collectors, security guards, etc for the service provided?
Therefore, Malaysians ought to
be nurtured from childhood to
say “thank you” as this is a form
of inculcating the noble value in them. In short, the younger generation needs to be taught to express appreciation by their parents and teachers.
As for older Malaysians, can we start to “unlearn” our not-so-respectful ways and relearn to say “thank you” each time, so that the use of these two golden words becomes part of our everyday life.
The service industry should play its part to inculcate in their employees the need and importance of thanking their customers.
A simple “thank you” is all what is required and it is so easy to say; a smile will indeed be a bonus.
Tags / Keywords:
Lifestyle, Family & Community, hard to say tahank you
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