THE Consumers Association of Singapore (Case) helped consumers wrangle back S$439,701 (RM1.2mil) from businesses last year, a spike from the S$284,465 (RM787,904) recovered in 2013.
The jump could be a sign that more consumers with unresolved disputes involving high contract values, such as the purchase of beauty packages and cars, are turning to mediation for resolution, the consumer watchdog said in a statement yesterday.
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