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Sunday November 3, 2013 MYT 12:00:00 AM
Sunday November 3, 2013 MYT 8:10:53 AM
Junk mails: Flyers and leaflets stuck on the metal grille gate of a HDB flat in the Clementi estate. - The Straits Times / Asia News network
AFTER years of complaining about the unprofessional behaviour by real estate agents, Singaporeans now have a new rant against them: junk mail.
Unwanted fliers or advertisements with misleading information have overtaken poor service as the top complaint about realtors, according to the industry watchdog’s latest annual report.
The Council for Estate Agencies (CEA) said 36%, or 319, of the complaints it received in the 12 months up to March this year were about advertisements.
This is a sharp rise, compared with the 16% in the previous 18 months.
The offending ads had misleading information, left out pertinent facts or were posted without the prior consent of home owners.
For example, some fliers marketed industrial properties for other uses, which is not allowed.
Salespersons and agents also cannot advertise or offer any gifts, including cash and vouchers, to lure customers.
The CEA issued two letters in June and August last year specifically to remind its members not to contravene both guidelines.
As for unprofessional behaviour, the complaints about agents giving wrong advice, not being punctual or not following proper procedures slipped from 44% to 29% of all the complaints received, or from 729 to 255.
Another 16% of complaints were of agents using threatening words, harassing people or misrepresenting facts. — The Straits Times / Asia News Network
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Top gripe about estate agents: Junk mail
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