Home > News > Nation
Sunday August 3, 2014 MYT 12:00:00 AM
Sunday August 3, 2014 MYT 7:37:29 AM
KUALA LUMPUR: Until she received a call from the bank, Mabel (not her real name) did not realise that over RM27,000 had been wiped off her account – in 94 withdrawals over four straight days – by a thief who had swapped her ATM card with another.
The unfortunate event happened at the bank’s branch here.
While a foreign-looking man tapped her on her shoulder and pointed out that she had apparently dropped some money, another man beside her stealthily swapped her ATM card with a similar one.
Unaware, the writer and mother-of-two took the RM1,300 she had withdrawn and the card and left the bank.
When she failed to recover her losses from the bank, Mabel lodged a complaint with the Financial Mediation Bureau (FMB).
Following an investigation, FMB mediator Ganesan Somasundram held that the bank should reimburse RM22,160 or 80% of the disputed sum of RM27,700.
“We are of the view that fraudulent practices had occurred in the premises of the bank due to the lack of preventive measures to ensure a safe and conducive environment for their cardholders as envisaged by Bank Negara Malaysia’s guidelines,” he had said in his written decision.
However, Ganesan, among others, held that the complainant had contributed negligence to a certain extent.
She accepted the FMB ruling.
FMB way to end disputes
Tags / Keywords:
Courts Crime, fmb, missing, atm
Probe continues as volcano erupts on Reunion Island
‘Flaperon came off a Boeing 777’
Australia ‘increasingly confident debris from MH370’: search chief
Former security guard to hang for murdering vet
Don: We’ll know where but still difficult to find wreckage
Mammogram clinics mooted for breast cancer awareness
Najib: Clouded minds lead to suspicion of 1MDB
Police on standby regardless of unfounded rumours spread via messages
A-G: Law prohibits disclosure of certain matters in 1MDB probe
AMM to discuss South China Sea dispute
Bar: Gani can challenge his termination in court
Home-cooked dishes, a heritage to be proud of
Modern mugging: Sweden thieves demand money via mobile app
Streetball competition drawing a lot of interest from northern states
Copyright © 1995-2015 Star Media Group Berhad (ROC 10894D)(Formerly known as Star Publications (Malaysia) Berhad)