Home > News > Nation
Monday May 12, 2014 MYT 2:04:00 PM
Monday May 12, 2014 MYT 2:09:54 PM
by patrick lee
PETALING JAYA: Four local mobile telecommunications (telcos) providers have been fined up to RM1.2mil over dropped calls.
The Malaysian Communications and Multimedia Commission (MCMC) said 28 compounds totalling RM1.2mil have been served to Maxis, Celcom, DiGi and U-Mobile after conducting a test between July and Sept last year.
These amounted to Celcom Axiata Berhad (RM310,000, seven compounds), DiGi Telecommunications Sdn Bhd (RM480,000, 11 compounds), Maxis Mobile Services Sdn Bhd (RM360,000, nine compounds) and U Mobile Sdn Bhd (RM50,000, one compound).
"We stepped up the EESAT (Extensive End-Point Service Availability Testing) in 2013 due to the numerous complaints and reports received from the public, NGOs and media regarding dropped calls early last year," said MCMC chairman Datuk Mohamed Shahril Tarmizi on Monday.
He said the MCMC met with the respective telcos' chief executives and told them to improve their quality of service or risk stern action if they did not comply.
"In fact, it may be timely to start exploring on a star-rating system for telcos so that consumers may make an informed choice about the best service provider for them," Shahril added.
A total of 120 compliance measurements were conducted across the country, Shahril said, with compounds served to telcos that show more than 3 percent dropped call rates.
He added that there were 24 complaints in regards to dropped calls in Q3 2013, and that this fell to 16 in Q1 2014.
Shahril added that there was a reduction of complaints on dropped calls during Q1 2014 for all telcos except for Maxis.
Complaints against the telco doubled in Q1 2014 compared to that of Q3 2013, he said.
Tags / Keywords:
Telcos, MCMC, Compound, RM1 2mil
Cops: 'Balcony sex' filmmaker in trouble
MCMC urged to block Facebook account promoting marijuana
Archer Fatin in the running for bronze at Shanghai World Cup
Malaysian recurve archers face elimination in China
Compound archers get nod for World Cup tournament
Lawyer wrongfully accused of sodomy may appeal further
Natives and planters lock horns over NCR land
Cheered by RM10,000 grant
Lorry driver killed in petrol bomb attack
No problem hanging out with George Clooney
Passion and food go hand in hand
Molinari keeps motoring but it's misery for McIlroy
Carl Icahn says underweight Apple bets will hurt funds' performance
Season's final day exciting as Hull try to stay up and Reds fight for 5th spot
Copyright © 1995-2015 Star Publications (M) Bhd (Co No 10894-D)