Home > News > Nation
Wednesday May 7, 2014 MYT 12:00:00 AM
Wednesday May 7, 2014 MYT 7:06:36 AM
KUALA LUMPUR: Maybank has apologised over a nationwide glitch that has crippled counter operations since Friday.
In a statement here yesterday, Maybank said delays that involved the processing of transactions were due to a technical problem affecting branch teller systems.
Maybank group chief technology officer Geoff Stecyk assured, however, that other services, such as online banking via Maybank2u, auto-teller machines (ATMs), cheque and cash deposit machines were not affected and continued to operate as usual.
“We have been working hard to restore the service levels to normal and we have activated our back-up teller systems at every branch to enable transactions.
“However, this may result in longer queues but customers are still able to transact,” he said. “We thank our customers for their patience while we resolve this issue.”
Many Maybank customers took to Facebook to voice their grouses, such as having to stand in line for hours to cash their cheques.
The banking group has advised customers who require assistance to contact their branch managers or call the Maybank group customer care line at 1-300-88-6688.
Tags / Keywords:
Business, Nation, maybank, teller machines, counter branches, atm, cacheque and cash deposit, transactions, glitch
Maybank Islamic positive on new requirement
Maybank’s Farid says there’s no ‘ideal’ number of banks
Maybank liquidity ratio at robust level
Cititower signs RM3.2bil Islamic financing
New weekly pullout focusing on SMEs praised
Four cornered fight in Permatang Pauh by-election
Petaling street stripper from Sabah arrested
PAS poser in Permatang Pauh by-election
2,000 police deployed to ensure security for 26th Asean Summit
Next stop – Sensational Singapore
How Malaysians abroad are bridging a skills gap
Avengers: Age of Ultron
Twitter unveils ‘Highlights’ to help users catch up
New video series from AMGA lets climbers belay their skills
Copyright © 1995-2015 Star Publications (M) Bhd (Co No 10894-D)