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Wednesday October 2, 2013 MYT 10:15:00 AM
Wednesday October 2, 2013 MYT 10:18:23 AM
by l. suganya
"When we receive calls from people who do not cooperate with us, we tend to show our emotions as well," she said.
She added that most customers have the perception that customer service agents are uneducated, often looking down upon them and treating with disrespect.
"If you are nice and friendly, we will be nice and friendly to you too," she said.
Siyamala, however, conceded that the training given to most customer service agents were insufficient.
"They should really take in people with good communication skills. Sometimes they take in people who don't know how to communicate in English, giving a bad impression of customer service agents," she said.
Tags / Keywords:
Customer service, Malaysia, Government
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