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Tuesday October 1, 2013 MYT 11:11:00 PM
Tuesday October 1, 2013 MYT 11:14:38 PM
by yuen meikeng
KUALA LUMPUR: The RM303,813 cost of a four-day trip made by an Information, Communications and Culture Ministry official to Geneva, Switzerland was unreasonable, according to the Auditor-General’s Report 2012.
The report also said Telekom Malaysia Bhd's (TM) total claim for overseas seminars and trips came up to RM3.34mil, but the claims were made in a lump sum and did not have documents to support them.
It said the promotion and publicity programmes for the Malaysian Emergency Response Services (MERS) 999 worth RM3.19mil were paid for, but cancelled in the end.
The cancelled programmes were providing kits for student and payments for newspaper coverage.
In its reply, the Ministry said it noted the cases of “improper payment” involving the RM3.19mil worth of unfulfilled services.
The Ministry also acknowledged that there were weaknesses in monitoring the payments for trips abroad as it depended on TM’s response and the evaluation committee of the MERS 999 project.
“The Ministry will ensure that such incidents do not recur for future contracts,” it said.
Some 32.4% of the total emergency calls to the MERS 999 were left unanswered, revealed the report.
The report said there were a total of 23.6 million emergency calls to 999 made from January to August last year.
Out of the total, 67.6% or 15.95 million calls were answered by operators.
“However, we find that the quality of service in answering emergency calls handled by TM is not satisfactory because there 7.65 million calls went unanswered,” the report said.
It said the MERS 999 project’s aim to eliminate dropped or unanswered calls has yet to be achieved.
The MERS 999 system was supposed to ensure that all emergency calls were answered as it used the automatic routing system, which forwards calls to other centres if the line was busy.
Tags / Keywords:
Parliament, Government, Auditor-General’s Report 2012, Telekom Malaysia, MERS 999
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