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Tuesday August 27, 2013 MYT 11:14:00 AM
Tuesday August 27, 2013 MYT 6:28:23 PM
by rashvinjeet s. bedi
KUALA LUMPUR: The telecommunications sector topped the category of consumer complaints received by the National Consumer Complaints Centre (NCCC) last year.
The centre received 5,985 telecoms-related complaints last year or 14.3% of all complaints.
It was the third straight year that the telco sector registered the most number complaints, said the centre's chief executive officer Datuk Paul Selvaraj on Tuesday.
"It is not something they should be proud of. It's becoming worse in fact, " he said during the release of the centre's 7th annual Consumer Complaints Report 2012.
Complaints related to billing constituted about 48% of all complaints against telcos.
Other telco-related complaints included hidden charges, unsolicited SMSes, charged for missed calls and frequent missed calls.
Altogether, the potential loss from these complaints was close to RM2.7mil.
The report covered complaints across 22 sectors.
The NCCC received altogether 41,693 complaints last year, an increase of 1.2% in the total number of complaints compared to last year.
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