PUTRAJAYA: The Public Complaints Bureau (BPA) is akin to a whistle-blowing channel for the public to highlight shortcomings in the civil service, said Minister in the Prime Minister’s Department Datuk Paul Low.
He said the Government wants to hear feedback from the people as part of its efforts to be closer to the rakyat. In the same vein, Low urged civil servants to begin treating the public in the way a corporation services its customers.
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