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Monday November 4, 2013 MYT 12:00:00 AM
Monday November 4, 2013 MYT 11:30:37 AM
by elan perumal
Long wait: Vehicles waiting in a long queue caused by the system shutdown at Puspakom Centre in Padang Jawa on Wednesday.
VEHICLE owners are irked by the frequent system shutdown at the Puspakom Inspection Centre in Padang Jawa, Klang.
It is learned that two such incidents had occurred over the past week, with the last being on Wednesday.
Owners complained that the system shutdown slowed down the inspection process and caused delay by several hours.
In the latest incident, there was only a moderate number of vehicles compared to busy days but some of the owners who came in for inspection in the morning said they had to wait until past lunch hour before their vehicles were inspected.
This the latest glitch at Puspakom that has drawn flak from the public, following several other issues this year reported by StarMetro in a series of stories that highlighted weaknesses existing at the centres.
In January, a story titled “Touts in Control” exposed that syndicates offered packages that included inspection and approval at the centres.
It reported that the syndicates were openly calling the shots and charged a minimum of RM50, depending on the type and condition of the vehicle.
Following the report, Puspakom introduced the centralised appointment system to prevent touts making bulk bookings at its counters. Under the new system, vehicle owners were only allowed to make appointment through its headquarters based in Glenmarie Shah Alam.
The most recent problem of system shutdown has left lorry owner C. K. Yap, 45, angry.
He said his vehicle was only taken for inspection at 1pm although his appointment was at 8am.
He said he wasted five hours doing nothing while waiting for the system to be up and running.
“The Puspakom staff told me that they could not inspect the lorry because the computers were down and there was nothing they could do about it.
“Fortunately, the number of vehicles that came for inspection that day was very low compared to other days,” he added.
Taxi driver Mohamad Hanafiah, 60, said he was unable to get his vehicle inspected because of the computer problem at the centre.
Under normal circumstances, Mohamad said, he would be able to get the car inspected on the same day.
“I came here as a walk-in customer but the staff told me that they could not give me a slot today due to the technical problem,” he said.
Another lorry driver, who declined to be identified, said it was not the first time that he was caught in the situation.
In the first incident, he said, he was at the centre until late afternoon as the number of vehicles was high then.
“This time, the inspection of my vehicle was delayed by more than four hours although the number of customers was lower,” he said.
Another customer, who said he represented a transport company, claimed that the shutdown incidents occurred frequently.
“It occurs at least once a week, and sometimes twice,” he added.
Tags / Keywords:
Government, Central Region, PUSPAKOM
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