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Thursday September 26, 2013 MYT 12:00:00 AM
Thursday September 26, 2013 MYT 2:27:35 PM
by russell ting
Ahmad Uzir (second from right) flipping through a booklet during the Consumerism Advocacy Programme at Borneo Convention Centre Kuching.
KUCHING: Frauds and scams involving online transactions in the country is on the rise, says Domestic Trade, Cooperatives and Consumerism (MDTCC) Ministry state director Wan Ahmad Uzir Wan Sulaiman.
Speaking during the closing of the Consumerism Advocacy Programme at Borneo Convention Centre Kuching yesterday, he urged consumers to exercise caution when making online purchases from various popular shopping sites.
“Always do your research before hitting the ‘Buy’ button or proceeding with payment. Verify that the seller has listed all of his or her particulars in detail and has provided all the relevant information before you commit to making the online transaction,” he advised.
“We often get many complaints from consumers cheated by unscrupulous sellers who do not list any information about themselves.
“For example, a buyer in Kuala Lumpur bought a piece of furniture from a seller online, but did not receive the item. Upon inspection, it was discovered that the seller had listed his address as being at Wisma Bapa Malaysia here in Kuching. We can’t do anything, as Wisma Bapa Malaysia obviously does not sell furniture, and so the case could not be resolved,” he explained.
“Be wise and make sure that the seller is credible before proceeding with making payment.”
Ahmad Uzir provided the statistics of reports of online frauds, which amounted to 485 as of September 2013; more than a 50% increase from the 239 reports received by the ministry in 2012.
He also cautioned those attending the programme to be aware of misleading advertisements and other common scams used by dishonest traders out to make a quick buck.
A total of 60% of Malaysia’s population, or 17.4 million people, are involved in online transactions.
The ministry can be reached via hotline 1-800-886-800 or by email at email@example.com
Tags / Keywords:
Government, East Malaysia, domestic trade
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