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Published: Monday January 7, 2013 MYT 12:00:00 AM
Updated: Monday April 22, 2013 MYT 4:56:02 PM

Tribunal orders travel agency to refund claimants

JOHOR BARU: A travel agency was ordered to refund a total of RM1,800 to five claimants due to price discrepancies for a trip to Beijing, China.

The claimants were part of a group of family and friends who were supposed to go on a vacation together during the December school holidays.

“A total of 55 of us had to withdraw from the trip because the agency had hiked the price of the package which initially was only RM870.

“When we requested for the refund of our deposits which was RM300 per person, the agency did not do so,” claimed lecturer Norhanim Samat, 44, at the Consumer Claims Tribunal here last month.

The five claimants had channelled their payment to a personal bank account of the ex-director of the company Nawar Hanim who is allegedly in prison due to an unrelated case.

Tribunal president M. Suppiah ordered the agency to return 60% of the deposit paid within 21 days as claimants had official receipts from the company.

“Although the money was not deposited directly into the company’s account, but the claimants possessed official receipts from the company stating that they had made payments,” he said.

Earlier on Dec 13, Tribunal president had awarded full refunds to 13 other claimants of the same group as they had deposited their money directly to the company’s account.

Tags / Keywords: Community, News, Courts & Crime, travel agency, deposits, receipts, trip, tribunal

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