Questions still linger as to how gratuities should be managed

Tips only: Deaf-In-Business (DIB) Coffees Of Hawaii, at Menara Gamuda in Damansara Perdana has never imposed a service charge on its customers.

VOLUNTARY tipping after dining, or for a service is not the common practise among most Malaysians these days, but it was said to have been popular here in the 1960s and 1970s.

While tipping is still commonly practised in countries like the US, over the years, the Malaysian food and beverage sector made the switch to the service charge system instead.