KUALA LUMPUR: A union call for a "tools down" protest by employees of Malaysia Airlines (MAS) will only backfire on themselves as well as potentially result in the airline facing a costly consumer backlash, an academician warned on Monday.
After the twin tragedies of MH370 and MH17 which eroded passengers confidence and raised safety issues, this intransigence seemed increasingly likely to damage the country's image and the airlines brand, said Dr Ahmad Zaharuddin Sani Sabri of Universiti Utara Malaysia (UUM).
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